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About the Surgery
Find out more about the surgery
West Kent Health
West Kent Health Ltd was formed in 2015 with the vision of strengthening local General Practice in our area. We are a company limited by shares with our member practices being the shareholders. We are currently formed of all 56 practices in West Kent.
Our ethos is that of a 'not for profit' organisation. We value General Practice and feel that by strengthening our members we are also benefitting the patients in our local communities.
Our Board of Directors consists of dedicated and enthusiastic local GPs and Practice Managers.
About Us
Opening Hours
Find out when we're open and how to get help when we're closed.
Surgery Staff
Meet the surgery team including our doctors.
Surgery Policies and Procedures
View our surgery's policies and procedures including GP Earnings and our webite Accessibility Statement.
Complaints and Feedback
We welcome feedback to tell us what we are doing right and what we can improve.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
NHS Ratings and Reviews
We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website
Complaints
If you've had a bad experience we'd also like to know. View our complaints procedure.
Practice Performance
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Care Quality Commission
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
Our overall CQC Rating was: GOOD
Patient Participation Group (PPG)
The Practice strives to provide excellent healthcare. We welcome constructive feedback and suggestions to help shape our services to serve the needs of all of our patients. Our Patient Participation Group (PPG) meets at the practice to provide a forum for discussion about the practice.
For more information, please see our Patient Group pages.
Latest News
All the latest news and information from the surgery and our patient community.
Work With Us
Join the staff team.
Mission Statement
It is the aim of our practice to provide high quality medical care and health promotion in a responsive, supportive and courteous manner to all our patients, with a well-trained and motivated primary health care team. We wish to be an approachable and accessible practice making efficient use of all the health care resources available.
Values
Respecting all
- Showing courtesy
- Seeking to understand
- Treating all fairly
- Value each person as a unique individual
- Being especially supportive to the vulnerable
Integrity
- Speaking and acting truthfully
- Being accountable for our actions
Working as a team
- Relating well within the team
- Valuing the contribution of each team member
- Building a mutually supportive environment
- Co-operating with other teams
- Encouraging responsible involvement by our patients
Learning and improving
- Adapting to change
- Building on achievements
- Developing our services
Training Practice
GP Training
The surgery is participating in the national programme of post-graduate training for doctors by offering a placement in a GP practice to doctors who have graduated and completed at least one year as a hospital house officer. The aim of the placement is to enable these doctors to continue their development in understanding the management of unwell patients and to appreciate the way we look after our patients in the community. The doctor in training is supervised by either Dr Sian Thomas or Dr Steve Kirk-Smith both of whom have received specific training for this role.
The surgery is accredited on an annual basis; for more information, please contact KSS Deanery.
If you prefer not to have a student sitting in, please let the doctor or receptionist know.
Tunbridge Wells Primary Care Network (PCN)
We are a member practice of Tunbridge Wells Primary Care Network (PCN).
We work collaboratively with seven other practices in the Tunbridge Wells area to share resources and expand services for our patients.