About the Patient Participation Group

A PPG is a group of patient interested in health and healthcare issues, who want to get involved with and support the running of their practice.

The aim of The Wells Medical Practice PPG is to give patients at our surgery an opportunity to become actively involved with the doctors and staff in planning and developing new services and to take an active interest in their own healthcare.

Meetings are held remotely on a bi-monthly basis.

Interested in joining?

If you’re interested please complete the following form.

Join the PPG

The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Minutes of The Wells Medical Practice (TWMP) PPG Committee Meeting

To request minutes of previous meetings, please contact the practice

Date:

  • 27th February 2025 at 12.30pm at The Wells Medical Practice

Present:

Practice members:

  • Elle Clarke (EC) (Office Manager)
  • Dr Rachel Myers-Lamptey (RML) (GP)
  • Dr Helen Creed (HC) (GP)
  • Kelly Page (KP)
  • Alessandro Boyd (AB) (Medical Student)
  • Suxin He (SH) (Medical Student)

Patient members:

  • Deana Leadbeter (DL)
  • Roderic Macmillan (RM)
  • Mike Tyrer (MT) (Chair)
  • Doreen Williams (DW)
  • Harriet Clare, (HC)
  • Lucinda Curtis (LC)

Apologies:

  • Nancy Stone (NS)
  • Pam Royal (PR)
  • David Kirkham (DK)
  • Diane Morgan (DM)
  • Lucy Frost (LF)
  • George Skomorowski (GS)
  • Louise Handford (LH)
 

Welcome and Apologies

  • The meeting commenced with a warm welcome to all attendees from RML.
  • All attendees introduced themselves.
  • Apologies were noted from Louise, Nancy, Pam, David, Diane, Lucy, and George who were unable to attend the meeting.
 

Presentation given by Su on patient survey results (30 minutes)

  • Su presented, via PowerPoint, the results of the patient survey conducted at the end of last year, with 132 patients participating.
  • The overall outcome was positive, but areas for improvement were noted across most categories.
 

Survey Insights, Actions and Questions

  • Questions arose about whether the survey responses were reflective of the current practice population.
  • EC to research and provide data on the current patient population distribution (e.g., male-to-female ratio) and the number of surveys sent out.
  • It was asked which age group is the most resistant to using Anima, leading to discussions on steps to understand the reasons for opposition and how to address this, such as targeted surveys for specific age groups.
  • Based on survey feedback, the group suggested initiating a "You Said, We Did" project to showcase the practice’s positive steps towards implementing suitable improvements.
 

Next Meeting

  • 1st April 2025 at 12.30pm via Teams

Practice population research

Practice population research by EC (Post Meeting)

  • Practice Population: 19,726
  • Gender: 50% female, 50% male
  • Age:
    • Children and young people (0-17yrs) – 20%
    • Working age adults (18-64yrs) – 64%
    • Older people (65yrs+) – 16%

Number of surveys sent: 413

Appointments / Anima

How did You book Your Appointment?

  • Online/Anima: 62.2%
  • In Person: 17.4%
  • By Phone: 12.1%
  • Other: 8.3%

Ease to book Appointment 

  • 1 Very Dissatisfied: 8 (6.2%)
  • 2: 8 (6.2%)
  • 3: 32 (24.8%)
  • 4: 29 (22.5%)
  • 5 Very Satisfied: 52 (40.3%)

Appointment Times Offered

  • 1 Very Dissatisfied: 10 (11.5%)
  • 2: 6 (6.9%)
  • 3: 24 (27.6%)
  • 4: 12 (13.8%)
  • 5 Very Satisfied: 35 (40.2%)

Experience of Using Anima

  • 1 Very Dissatisfied: 15 (13.9%)
  • 2: 17 (15.7%)
  • 3: 29 (26.9%)
  • 4: 11 (20.%)
  • 5 Very Satisfied: 25 (23.1%)

Patient Comments on Anima

What Patients Like about Anima?

  • Process of booking appointment is very smooth
  • Many patient found the service easy to use and had no problem to access it
  • Practical

What could be improved?

  • Takes a while to set up an Anima account
  • Lengthy questions that ask for irrelevant information
  • Difficult to fill in all the questions in 30 minutes
  • Some patients would still like the option to speak to someone rather than having to use Anima
  • Have all the systems in one place

The GP Surgery Team

How Helpful was the Receptionist Team?

Friendliness/Helpfulness of the reception Team

  • 1 Very Dissatisfied: 7 (6.7%)
  • 2: 3 (2.9%)
  • 3: 8 (7.6%)
  • 4: 20 (19%)
  • 5 Very Satisfied: 67 (63.8%)

Ease at which you got through to reception over the phone?

  • 1 Very Dissatisfied: 10 (11.5%)
  • 2: 6 (6.9%)
  • 3: 24 (27.6%)
  • 4: 12 (13.8%)
  • 5 Very Satisfied: 35 (40.2%)

How Efficient are we at Dealing with your Requests?

  • Very Dissatisfied: 6.7%
  • Slightly Dissatisfied: 2.9%
  • Neutral: 7.6%
  • Slightly Satisfied: 19.0%
  • Very Satisfied: 63.8%

Respondents that were Satisfied with the Surgery

  • Dissatisfied: 3.1%
  • Neutral: 18.2%
  • Satisfied: 78.7%

Other

Overall Look/Feel of the Practice’s Reception Area?

  • Very Dissatisfied: 2.4%
  • Slightly Dissatisfied: 4.0%
  • Neutral: 12.1%
  • Slightly Satisfied: 31.5%
  • Very Satisfied: 50%